OUR 15 DAY WARRANTY
- All products come with a FREE replacement warranty for 15 days from purchase.
- If your purchase product does not match the description or if the item is found defective, kindly contact us within 15 days of receiving your order – we will do every thing we can to resolve your issue.
- If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
- For defective or faulty products, please take photos or videos and email us at [email protected] and we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
In order to receive your refund please follow the steps below:
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
- Request your Return Authorization Number and by emailing [email protected]
with detailed reason for return and pictures or a video of the product that supports your reason.
- Upon approval you will receive the RA number and the address where you would mail the product that you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable).
- Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment.
To be eligible for a return,
- Your item must be unused and in the same condition you received it.
- It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
- Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Invalid Reasons for refund or exchange:
- Buyer no longer wants the items – this is the most common example which we do not honor as we want to continue offering great value at our store.
- The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.